FREE PDF SAP VALID TEST C_C4H56I_34 FORMAT ARE LEADING MATERIALS & PRACTICAL C_C4H56I_34: SAP CERTIFIED APPLICATION ASSOCIATE - SAP SERVICE CLOUD VERSION 2

Free PDF SAP Valid Test C_C4H56I_34 Format Are Leading Materials & Practical C_C4H56I_34: SAP Certified Application Associate - SAP Service Cloud Version 2

Free PDF SAP Valid Test C_C4H56I_34 Format Are Leading Materials & Practical C_C4H56I_34: SAP Certified Application Associate - SAP Service Cloud Version 2

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SAP C_C4H56I_34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 2
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 3
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 5
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 6
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 7
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Incident category
  • B. Cause category
  • C. Subcategory
  • D. Category

Answer: C,D


NEW QUESTION # 67
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

  • A. Installed base
  • B. Status
  • C. Case type
  • D. Subject

Answer: B,D

Explanation:
When creating a case, you need to enter the mandatory attributes that are marked with an asterisk (*) in the user interface. These attributes are status and subject. Status indicates the current state of the case, such as new, in process, or completed. Subject is a brief description of the case that helps to identify and categorize it.
Installed base and case type are optional attributes that you can use to provide more information about the case, such as the customer's assets or the nature of the service request. References = Solution Guide for SAP Service Cloud Version 2, section "Cases"


NEW QUESTION # 68
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Notifications
  • B. SLA
  • C. Service categories
  • D. Case routing

Answer: D

Explanation:
Case routing is a feature that allows you to define rules for automatically assigning cases to teams or employees based on certain attributes, such as the product, channel, priority, or subject of the case. You can use case routing to ensure that all cases with a specific product that has a known fault are routed to the escalation team, who can handle them with higher priority and expertise. You can configure case routing rules in SAP Service Cloud Version 2 by going to Settings -> Cases -> Case Routing to Team or Case Routing to Employees. References = Configuring Case Routing Rules, page 2 and 3.


NEW QUESTION # 69
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

  • A. Contracts
  • B. Installed base
  • C. Calls
  • D. Cases

Answer: A,D

Explanation:
The Timeline tabstrip in the Customer Hub of SAP Service Cloud Version 2 is designed to provide a chronological view of significant interactions and milestones related to a customer. Among the various objects that can be displayed in this timeline, Cases and Contracts are pivotal. Cases represent individual customer inquiries or issues that have been logged, tracked, and resolved over time. Contracts, on the other hand, document the formal agreements between the service provider and the customer, outlining the scope of services, terms, and conditions. These elements are crucial for a comprehensive view of the customer's history, enabling service agents to deliver informed, contextual, and efficient support


NEW QUESTION # 70
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

  • A. In the general configuration of Agent Desktop
  • B. The event types are enabled by default and cannot be changed.
  • C. In the Customer Hub screen configuration
  • D. In the timeline configuration

Answer: D

Explanation:
The timeline configuration allows the administrator to define which event types must be visible in the timeline of the Customer Hub screen. The timeline configuration is accessed from the Adaptation menu in the Agent Desktop. The administrator can select the Timeline tab and then choose the Event Types option. There, the administrator can enable or disable the event types for the timeline, such as cases, emails, notes, tasks, and so on. The administrator can also reorder the event types by dragging and dropping them in the list. References = Solution Guide for SAP Service Cloud Version 2, section Configure Timeline.


NEW QUESTION # 71
......

The Channel Partner Program SAP Certified Application Associate - SAP Service Cloud Version 2 C_C4H56I_34 certification is a valuable credential earned by individuals to validate their skills and competence to perform certain job tasks. Your SAP Certified Application Associate - SAP Service Cloud Version 2 C_C4H56I_34 Certification is usually displayed as proof that you’ve been trained, educated, and prepared to meet the specific requirement for your professional role.

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